Max-route offers an array of solutions that are new to the Direct Response industry and offer an edge over the competition for any company with high traffic volume routed between multiple contact centers, Max-Route features a comprehensive call routing platform, eliminating the problems that come with allocating calls to multiple call centers. Max-Route can also report and track key performance metrics across all aspects of your campaign including media data, call center results, fulfillment information, and customer service data. Reports are consolidated in an easy to use online dashboard that simplifies the complexity of managing the various components that are key to the success of your campaign.

Highlights:

• Measure campaign results quickly & precisely
• Consolidate data from campaign media, call center results, fulfillment & customer service
• Seamless campaign management
• Increase overall efficiency & profitability
• Decrease call abandonment through the utilization of call roll over
• Manage call flow in real time

Features:

• Allocate traffic easily to multiple contact centers with efficient, streamlined & accurate scheduling
• Ability to make immediate changes & modifications to call allocations
• Export unique media schedules to individual call centers
• Track, report & consolidate key performance metrics from different call centers or sources
• Online access to reporting that gives full insight into the results of your campaign
• Ability to visualize campaign performance through historical graphs, resulting in efficient use of data
• Full evaluation of call center & media data by airing,improving media decisions
• Integration of back end fulfillment data, giving the ability to evaluate the overall profitability of the campaign
• Integrating live agent transfer ability with our state of the art IVR platform
• Cloud level hold messages with Customer Service option

Max-Route PDF