Prosodie Interactive automated customer care IVR solution elevates the airline industry customers experience by creating consistent and flexible inbound and outbound customer call applications which lead to efficient call routing and higher call containment.
Prosodie Interactive automated customer service solution is well supported by our team of experts. Allowing an airline to reinforce and build a strong credible brand and drastically reduce live agent transfers by automating real-time customer care services; facilitating requests for information transactions and more.
Instantly send mass outbound messages to customers about weather emergencies and airport closure information. Improve customer service and decrease costs.
Benefits:
- Easy flight accessibility via the phone & internet
- Build “Customer First” brand recognition
- Notify customers of announcements & weather delays
- Free up agents time to work on more strategic customer service initiatives
- Record, collect & improve customer experience through surveys
© Copyright 2009 Prosodie Interactive. All rights reserved.
Interactive Voice Response