Prosodie Interactive utilizes a technology, Release Link Transfer (RLT) instead of the more commonly used bridging method to transfer calls from the IVR front-end to your contact center live agents or other destinations. RLT treats each transferred call as a continuation of the original incoming call, or just one call. Bridging on the other hand, treats the transferred calls as a second concurrent call and continues to ‘occupy’ IVR resources. The difference in cost to you is significant. Prosodie Interactive RLT method saves our customers on average over 40% and you sacrifice nothing when it comes to routing features.

Features:

• Call detail of IVR activity & RLT activity provided
• Custom billing & reports for each location
• State of the art IVR platform with maximum redundancy
• Dramatically reduces costs for providing service
• Experienced IVR team provides the best service in the industry
• Custom IVR development to achieve goals and provide better service
• Custom reporting to ensure all activity is monitored efficiently

Let us prove our RLT solution to you!
Give us just ten minutes and we will show you how much you can save with RLT using the same parameters from your existing application.

Release Link Transfer PDF