Through inbound on-demand Interactive Voice Response (IVR) and proactive automated outbound dialing your consumer or workforce feedback is collected and stored for QoS assessments. With proactive surveying potential problems are addressed before they get worse. Prosodie Interactive’s automated surveys enable our clients the ability to implement a comment collection solution which provides feedback from customers subsequent to their experience. Whether the experience was positive or negative; proactive surveying permits our clients the ability to attain critical business intelligence while the occurrence is still fresh in the customer’s mind. As our surveys are interactive, Prosodie Interactive can set " frustration thresholds" which can transfer the call to a manager if and undesirable response or survey is submitted.

The acquired data provides our clients valuable information to establish an action plan for improving service, training, and coaching to exceed their customer’s expectations. Prosodie Interactive’s real-time reports flag survey responses which require immediate action. These reports enable our clients the ability to improve QOS, and intercept unhappy customers.

Benefits:

• Convenience of online & telephone surveys
• Web based surveys to call the consumer back & complete a survey if disconnected
• Unbiased web or phone based results
• Survey answers not to be limited
• Undesirable responses to escalate to a manager immediately
• Data collection & real-time reporting
• Insight to customer's perception of your services
• Reduced churn & improve quality of service
  

 

Survey & Polls PDF