Prosodie Interactive crafts competitive-edge Interactive Voice Response (IVR) solutions that are customized towards your direct response business needs. Our Automated Customer Care and Inbound & Outbound Customer Relationship Management (CRM) applications reduce collection time and increase customer service. We have developed thousands of IVR applications with access methods ranging from basic touch-tone phones to Automated Speech Recognition (ASR).

Our expertise and customer driven approach enables our direct response partners to achieve success. Prosodie Interactive's application suite provides the direct response marketer the necessary tools to increase brand awareness, penetrate the market, gather business intelligence, increase market share and generate leads, as well as understand which advertising mediums and geographic areas work best.

Highlights:

• Access from any Internet browser for administration of your applications & reporting
• Web-based toolset for third-party transcription & automated reverse lookup to capture caller information on all calls
• Ability to record caller responses & transferred calls
• Powerful, customizable reporting tools, accessible via the Web
• Lead generation, dealer locator, surveys & shopping cart
• Ability to forward or transfer callers to live agents or utilize our hosted Virtual ACD solution
• High quality text-to-speech (English only) engine pre-integrated into the system
• Callers can select menus in English, Spanish & French
• Real-time XML interface to exchange data during live calls, allows you the ability to make use of your customer
• Members of Direct Marketing Association
• Members of Electronic Retailers Association
  
  

 

Direct Response PDF