Prosodie Interactive Speech Recognition IVR is an interactive voice information solution. We offer innovative automated speech recognition applications, which enhance the experience your customer receives the moment they contact your company.

In a competitive work environment businesses are challenged to improve their customer’s experience, offer the latest technology and control cost. We have developed a proven automated speech recognition solution to accomplish all three.

Looking for an effective IVR solution? Prosodie Interactive offers quality IVR services that will simplify and optimize the self-service and call routing experience for your valued customers.

Prosodie makes it easy to improve your customer service by providing tools which elevate your customer’s experience through user-friendly speech recognition, natural voice and enhanced accuracy.

As an industry leading technology services provider with more than 20 years of hands-on experience we consistently deliver state-of-the-art IVR solutions for your customers. Our speech tuner, which is included, enables you to easily import data, transcribe speech and perform instant grammar, application and in-house testing.

With higher IVR usage and shorter call lengths Prosodie provides a unique and cost effective way for your customers to utilize speech recognition which will increase your comapny's customer experience and overall profitability.

Prosodie Interactive has a speech recognition solution for your company. Our IVR services help businesses meet and exceed their corporate goals.

Features

• Automatic speech recognition
• 100,000 + grammar library
• Message delivery control
• Real-time reporting
• Preset scenarios
• In-grammar & out-of-grammar accuracy
• Intuitive Speech Tuner GUI

Customer Benefits

• Better customer experience through quick & efficient options
• Hands free flexibility
• Ability to interact via natural language
• High tech security provides customer peace of mind
• Faster & more accurate than touch tone typing
• Personal & user-friendly

Your Company's Benefits

• Shorter queue waiting times
• More cost effective than live operators or traditional IVR
• Provide a better customer experience
• Improve security
• Automate a greater number of self-service transactions
• Enhance overall business efficiency
• Increase caller satisfaction
• Focus staff on higher-value interactions & work such as cross-sell & up-sell

 

Speech Recognition Interactive Voice Response PDF