IVR-Based Dealer/Store Locator Applications are easily integrated to provide business solutions for companies of all sizes
Invest in an automated IVR system to improve the quality of your customer service operations.
The Prosodie Interactive Dealer/Store Locator simplifies the way that customers find locations through an automated IVR directory. Our IVR application helps to increase the customer’s satisfaction and helps to lower operator cost.
Customers call into an 800 number, our IVR system prompts them to choose from a menu selection of product or services as well as enter their zip code and name. The data is then recorded on a voice capture unit. An IVR finds the nearest dealership and automatically transfers the call from the IVR platform. The call is received at the dealership; the IVR unit provides a whisper message to identify the source of the call, the make and model of interest, and the caller's name.
An IVR call center solution from Prosodie Interactive will empower your contact center agents to deliver first-rate customer service.
Features
- Sweepstakes, loyalty & content programs
- Real-time credit card processing
- Customer and employee surveys
- Pre-employment applications
- Cross-sell, up-sell programs
- Dealer/retail outlet locator
- Third-party verification
- Automated answering
- Order status entry
- Per-second billing
- Voice recognition
- Lead generation
- Fraud controls
Benefits
- Accurate delivery of client to location
- Provide driving directions to build store traffic
- Quick deployment with minimal up front costs
- Combines survey features to gain market intelligence
- Provide sale promotions & new product announcements
- Transfer directly to the store/location at a fraction of other locator costs
- Callers can search by telephone number, zip code, product type or any other combination
