Interactive Voice Response
Prosodie Interactive crafts competitive-edge Interactive Voice Response (IVR) solutions that are customized towards individual business needs. Our Automated Customer Care and Inbound & Outbound Customer Relationship Management (CRM) IVR applications reduce collection time and increase customer service. We have developed thousands of IVR applications with access methods ranging from basic touch-tone phones to Automated Speech Recognition (ASR).
Outbound Notification
With Outbound Notification the contact center manager keeps costs down and service levels up. Customers are kept informed, so that information reaches them before they call the contact center; providing a higher level of customer satisfaction while reducing inbound call related costs.
Emergency Notification
Prosodie Interactive Emergency Notification Solutions allow companies, municipalities and government agencies, the capability to issue fully automated, simultaneous notifications to all the individuals or departments you must contact in an emergency – whether by land-line or cellular phone, pager, email, fax or PDA.
Reporting & Analytics
Utilizing our award winning reporting & analytics suite of services, Prosodie Interactive offers business intelligence which enable organizations insight to make well informed business decisions as they relate to IVR and various advertising mediums, allowing businesses a competitive advantage to their respective markets.
Our user-friendly IVR platform solutions will improve the customer interactions of your call center.
At Prosodie Interactive, we offer companies IVR platform solutions that make managing customer information and executing business objectives, much simpler. Let us provide your company with an effective call center solution that will strengthen your customer relationships and significantly lower costs. We can also customize your IVR system to suit your individual needs and to help your company meet its strategic goals. Each IVR system we offer is reliable, flexible and rich in features. Make us your source for reliable IVR solution services of exceptional quality.
Decrease customer frustration with the IVR services we provide. Our IVR platform solutions will provide your customers with high level performance and satisfaction.
