Turn-key IVR transcription solutions for a fraction of the cost of alternative solutions.
For an efficient IVR transcription solution, make Prosodie Interactive your source. Our IVR solution and transcription services will deliver data quickly and effectively.
Prosodie Interactive IVR-based transcription services records client messages and matches Automatic Number Identification (ANI) against a national directory of more than 150 million records enabling you to capture pertinent contact information including: name, address, telephone number, city, state and zip. This service also captures any other open-ended responses such as emails, addresses, caller comments etc.
Increase the quality of customer data with the IVR transcription services we provide. Our IVR services transcribe detailed customer data accurately and at half the cost.
Features
- Hosted IVR solution with data append using reverse lookup
- Check appended data against any client supplied database
- Transcribe audio files from anywhere utilizing our Web-tools
- U.S. Postal Services CASS Certified Software automatically corrects misspelled street addresses, cities, etc.
- Dedicated pool of professional transcribers available
- Custom and standard transcription activity reports
- Multiple delivery methods such as FTP or XML
Benefits
- Hosted service in shared environment allowing higher economy
of scale
- Turnkey telephony service supported by digital recording equipment
- Historical data compiled by Prosodie Interactive
- Capture pertinent contact information 24/7
- High degree of accuracy
- Caller confidentiality
Prosodie Interactive is the premiere provider of IVR platform solutions and IVR transcription services. The IVR transcription services we offer will compile detailed information about your valued clients and will make the collection of IVR survey responses much easier. Our IVR transcription services are a cost-effective alternative to using live operator time, they will eliminate the need of manually inputting customer data into IVR applications, and will improve the productivity of your call center.
