Prosodie Interactive Outbound Notification is a system specifically designed to implement an automated outbound calling program and deliver voice communications to individuals and voice mail systems. With Proactive Notification, time sensitive, critical messages to customers are rapidly delivered via the Prosodie Interactive platform at a fraction of the cost of traditional applications.

Through integration with a customer’s CRM system Prosodie Interactive Outbound Notification platform disseminates information to your customer without the manual operation of a contact center agent. Based on system generated event triggers or predetermined methodologies the end customer is reached with pre-recorded audio scripts or text message deliveries. The message may be personalized with customer-specific details, and with interactive communication options such as speech or touch tone.

Proactive outbound communication permits the contact center to transform itself from reactive to proactive; providing efficiency which allows agents to focus on sales, revenue generating activities, and premier customer service.

Features

• Works across multiple communication mediums: telephony, wireless, internet...
• Offers touch tone & speech recognition
• Allows you to customize message delivery with personalized information such as name, time, date, etc
• Easily integrate with CRM applications, and contact center systems to retrieve data and report call detail
• Support common database structure
• Highly accurate human vs. answering machine detection
• Provides comprehensive reporting

Benefits

• Improve business efficiency related to customer communication
• Fully hosted solution which requires no hardware or software acquisition
• Lowers call center overhead costs and enhances productivity
• Increases moral amongst CSR call center representatives through reduction of repetitive tasking
• Provides a cost effective alternative to traditional communication practices

Outbound Notification PDF