Enhance the efficiency of your call center with an effective call center solution from Prosodie Interactive.
Prosodie Interactive packaged IVR is a platform solution consisting of modules that provide the flexibility, scalability and reliability to rapidly deploy your Interactive Voice Response applications.
| Features |
Benefits |
| Web Interface |
Access from any Internet browser for administration of your applications and reporting. |
Transcriptions and/
or NACSZ |
Web-based toolset for third-party transcription and automated ANI reverse lookup to capture caller information on all of your callers. |
| Call Recording |
Ability to record caller responses and transferred calls. |
| Premium Reporting |
Powerful reporting package accessible on the Web with custom reporting available. |
| Standard Modules |
Lead generation, dealer locator, surveys, and shopping cart. |
| Live Transfers |
Ability to forward or transfer callers to live agents or utilize our hosted Virtual ACD. |
| Text-To-Speech |
High quality text-to-speech (English only) engine pre-integrated into the system. |
| Multiple Languages |
Callers can select menus in English, Spanish and French. |
| Data Interfaces |
Real-time XML interface to exchange data during live calls, so you can make use of your customer intelligence. |
For an IVR platform system that reduces cost while maintaining
an unsurpassed level of customer care, look no further than Prosodie Interactive.
Prosodie Interactive strives to provide companies with the most advanced IVR services. We create customized, feature rich IVR platform solutions to increase customer satisfaction and to help companies, both small and large, realize their business objectives and goals. With one of our IVR applications, your call center agents can automate customer service calls and sales; clients can successfully retrieve the information they want from the IVR platform, frustration-free. Why not enhance the image of your company with a call center solution from Prosodie Interactive. Our IVR services have the ability to assess the efficiency of your company to make it thrive.
Packaged Interactive Voice Response PDF
