Prosodie Interactive Survey application is an analytical IVR solution which offers the vertical market a communication medium for which to gather Quality of Service (QOS) business intelligence.
For a successful IVR survey strategy, use the advanced IVR services that we provide.
Through inbound on-demand Interactive Voice Response (IVR) and proactive automated outbound dialing your consumer or workforce feedback is collected and stored for QOS assessments.
With proactive surveying potential problems are addressed before they get worse. Prosodie Interactive’s automated surveys enable our clients the ability to implement a comments collection solution which provides feedback from customers subsequent to their experience. Whether the experience was positive or negative; proactive surveying permits our clients the ability to attain critical business intelligence while the occurrence is still fresh in the customer’s mind.
The acquired data provides our clients valuable information to establish an action plan for improving service, training, and coaching to exceed their customer’s expectations. Prosodie Interactive’s real-time reports flag survey responses which require immediate action. These reports enable our clients the ability to improve QOS, and intercept unhappy customers.
Collect customer feedback with an innovative IVR survey application from Prosodie Interactive.
With Prosodie Interactive as your business partner there’s no investing on in-house resources and technology. Prosodie Interactive provides the expertise, security and cutting edge technology to service you via a hosted/managed environment. We offer a reliable 24/7 fully redundant network, as well as a highly trained professional services organization. Our survey expertise and best practice methodologies provide you with proven results at significantly lower costs than human surveying.
Features
- Professional voice talents
- Recorded comments collection
- Recording transcription services
- Best practice professional services
- Data collection and real-time reporting
- Supports touch tone and speech recognition
- Inbound on-demand/Outbound proactive surveys
Benefits
- Implements a proactive solution to reduce churn and improve quality of service
- Provides insight to your customer’s perception of your services
- Provides a completely integrated, hands free, automated, statistical data gathering solution
- Costs significantly less than human surveying
- More effective than paper based surveys
- Designed to provide un-bias results
Survey/Polls PDF
